Students Grievance Cell & Redressal Mechanism


MEMBERS OF THE CELL (with effect from 01.01.2024)
Sl. Name Designation Capacity
1  Dr. SAPTARSHI CHAKRABORTY Principal Presiding Officer
2  Dr. TRISAPTA PRADIP Assistant Prof. Converor
3  Dr. BARUN MANDAL Assistant Prof. Member
4  Prof. GANESH KUMBHAKAR SACT Member
5  Sri BIDYUT MANDAL Typist Member

MEMBERS OF THE CELL (upto 31.12.2023)
Sl. Name Designation Capacity
1  Dr. SAPTARSHI CHAKRABORTY Principal Presiding Officer
2  Prof. SANDIP KUMAR MAITI Assistant Prof. Converor
3  Dr. JOYDEV PANDA Assistant Prof. Member
4  Prof. MADHURIMA MULLICK Assistant Prof. Member
5  Dr. SM WAHIDUR RAHAMAN Assistant Prof. Member
6  Sri SUBRATA CHATTERJEE GB Member Member

The Authority of Panchakot Mahavidyalaya has appointed the following officer to deal with the appeal under this issue.

Sl. Name Role Mobile e-mail
1  Dr. TRISAPTA PRADIP Convenor 9064447075 trisaptapradip007@gmail.com

ANY APPLICATION IN THIS RESPECT MUST BE SENT TO THE CONVENOR



Minutes and Action Taken Reports





AIM OF GRIEVANCE REDRESSAL CELL (GRS)
The Grievance Redressal Cell (GRC) aims to look into the complaints lodged by any student and redress it as per requirement. The students can state their grievance regarding any academic and non- academic matter within the campus through the online and grievance/ suggestion box/ letter to the convenor. The institution aims at solving the grievances of the students within stipulated academic and non- academic matter within the campus. The institution keeps in mind for a speedy redressal as per the provisions.

SCOPE OF GRS

  • Academic Matters: Related to timely issue of Admit cards, I-Cards, Mark Sheets, duplicate Mark-sheets, Transfer Certificates, Bonafide Certificates or other examination related matters.
  • Financial Matters: Related to dues and payments including various items from library, hostels etc.
  • Other Matters: Related to certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers etc.

.FUNCTIONS OF GRS

  • The cases will be attended promptly on receipt of written / online grievances from the students.
  • The cell formally will review all cases and will act accordingly as per the Management policy.
  • The cell will give report to the authority about the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities.

PROCEDURE OF LODGING COMPLAINT under GRS

  • The students may feel free to put up a grievance in writing/or in the format available in the admin dept. and drop it in boxes.
  • The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.
  • The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.

OBJECTIVES OF GRS

  • Upholding the dignity of the College by ensuring strife free atmosphere in the College through promoting cordial Student-Student relationship and Student-teacher relationship etc.
  • Encouraging the Students to express their grievances / problems freely and frankly, without any fear of being victimized.
  • Suggestion / complaint Box is installed in front of the Administrative Block in which the Students, who want to remain anonymous, put in writing their grievances and their suggestions for improving the  Academics / Administration in the College.
  •  Advising Students of the College to respect the right and dignity of one another and show utmost restraint and patience whenever any occasion of rift arises.
  • Advising all the Students to refrain from inciting Students against other Students, teachers and College administration.
  • Advising all staffs to be affectionate to the Students and not behave in a vindictive manner towards any of them for any reason.
  • Ragging in any form is strictly prohibited in and outside the institution. Any violation of ragging and disciplinary rules should be urgently brought to the notice of the Principal.

 

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