Feedback Mechanism

The IQAC of the institution designs and collects feedback from its stakeholders to monitor and evaluate its performance quality on curriculum and curriculum related issues. The feedback forms are collected from students, teachers, employers and alumni.

It cannot be denied that an online procedure is cheaper, faster and can maintain better confidentiality. But still, feedback is collected in hard copies to ensure that our students themselves give their feedback and do not share the link to friends/others. Some other norms that our IQAC adopts are:

  1. Feedback will be collected only from 100 randomly selected students every year
  2. Feedback will be collected from all teachers who are willing to
  3. Feedback will be collected from 10 potential / relevant employers
  4. Feedback will be collected from 10 alumni who are in regular touch with our college
  5. An action taken report will be prepared for every academic year
  6. The action taken report will be submitted to higher authority for policy making
  7. The action taken report will be published / displayed on college website

For students, the feedback system addresses curriculum and its learning related issues in terms of quality, competence, skills and professionalism. This feedback also considers other issues like delivery of curriculum by teachers, resources to achieve learning outcomes, support from teachers and necessary infrastructure of the institution.
For teachers, the feedback addressed issues like suitability the course and its need base, outcomes of the curriculum, relationship with course content and corresponding reference material, availability of reference materials in terms with curriculum, evaluation methods and curriculum delivery, infrastructural facility, work environment, ambience, etc.
For employers, it addressed issues like general communication skills, developing solutions to real life problems, working in a team, creative challenges to challenges, organization skills, learning of new techniques, integration of technology for work as learnt through the curriculum.
For alumni, it aimed for responses on adequateness of courses curriculum, sufficiency of syllabus content in context of current professional standards and curriculum design in context of development of self-directed learning and problem-solving approach.

The feedback questionnaires are all MCQ type. This makes the process easy for the respondents. In also makes the analysis part easier. The options of the MCQ are arranged in order of merit with first option being of highest value.
Students feedback questionnaire comprises of 30 questions that can be classified into 5 categories as shown below. Teacher’s feedback contains 35 MCQ questions classified into 6 groups. The questionnaire for Employers and Alumni have 10 questions each. Alumni are also given a space to comment on the development prospects and strategies for our college.

 Sl.  Category No. of MCQ in the questionnaire of
 Students   Teachers   Employers   Alumni 
1 Syllabus Content 4 4    
2 Syllabus Transaction 8 8    
3 Learning Resources 4 4    
4 Teacher Support 5 7    
5 Infrastructure 9 6    
6 Others 0 6    

Compilation of feedback for each question is done in the following 3-step method:

  1. finding the total and percentage of the response for each MCQ
  2. finding the aggregate percentage of the responses for each category
  3. finding the weighted (as determined by IQAC) overall feedback

This is then displayed by pie/doughnut charts for easy understanding by the stakeholders. A summary of the feedback is to be made clearly specifying the necessary policy prescriptions. These prescriptions may be of two types – policies that IQAC will adopt for future and policies that needs to be sub mitted to higher authority for overall policy making.

The feedback so obtained from the stakeholders are analyzed and reports are formed as per the above methodology for each academic year. These data and reports are placed in the IQAC meetings. On discussion, a set of actions are formulated. IQAC reviews its strategies and formulates future plans. Some action plans that need intervention of the higher authority, are intimated to them in due course.
The action taken reports comprise of an executive summary, list of important feedbacks, future plans and strategies of the IQAC and policy prescriptions and roadmap for the higher authority. The IQAC of this college does not take the actions directly on the stakeholders, but instead, forwards the findings and prescriptions to the higher authority. However, some actions which is completely within the limits of the IQAC, are implemented as per provisions.